FREE SHIPPING OVER £50 | FREE RETURNS

We accept refunds and exchanges. We offer next day delivery and standard delivery in the UK. We also offer a global delivery service. 


FREE RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a free return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable) 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

Please use the following link in order to generate your free returns label – http://www.royalmail.com/track-my-return/create/3196.

Also, we would kindly ask for our customers to give a reason for the return on the delivery note to help us improve in the future.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@pocket-london.com.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@pocket-london.com and send your item to: Pocket Sport c/o Rocket, Unit 10 Peartree Business Centre South Road | Harlow | Essex | CM20 2BD

SHIPPING

To return your product, you should mail your product to:

Pocket Sport c/o Rocket, Unit 10 Peartree Business Centre
South Road | Harlow | Essex | CM20 2BD

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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