FREE SHIPPING OVER £50 | FREE UK RETURNS

We offer free shipping and free returns on all orders over £50 in the UK. We offer next day delivery and standard delivery in the UK. We also offer a global delivery service. 

FREE RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund.

To be eligible for a free return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable) 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

Please use the following link in order to generate your free returns label – http://www.royalmail.com/track-my-return/create/3196.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

EXCHANGES (IF APPLICABLE)

Unfortunately we cannot administrate exchanges of items purchased online. If you want to make an exchange, please return the item/items and place a new order online.

DEFECTIVE ITEMS?

If you receive an item that you think is defected or has a production error, please contact us at info@pocket-london.com and we will help you out.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@pocket-london.com.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

SHIPPING

To return your product, you should mail your product to: Pocket Sport c/o Rocket, Unit 10 Peartree Business Centre South Road | Harlow | Essex | CM20 2BD

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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